Effective Date: [16-3-2026]
Thank you for purchasing Ignix products. We are committed to providing high-quality products and reliable service. This policy outlines the conditions for returns and refunds.
Return Eligibility
Products may be eligible for return under the following conditions:
- The product is damaged during delivery
- The wrong product was delivered
- The product has a manufacturing defect
To qualify for a return, the product must be unused, in its original packaging, and reported within 7 days of delivery.
Non-Returnable Items
Returns will not be accepted in the following cases:
- Products that have been used, installed, or modified
- Damage caused by improper handling or misuse
- Returns requested after the allowed return period
Return Process
To request a return, please follow these steps:
- Contact our support team with your order details,You must contact us within 7 days from the day of delivery to be eligible for a return.
- Provide photos or videos showing the issue or damage.
- Our team will review the request and provide return instructions if approved.
Refund Process
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be processed to the original payment method.
- Refunds will be credited to the original method of payment with 7-8 business days .
Replacement Option
In certain cases, we may offer a product replacement instead of a refund, especially for defective or damaged items.
All the Approved Replacement products will be delivered within 7-8 business days.
Shipping Costs for Returns
- If the return is due to product defects, damage, or wrong item, the return shipping cost will be covered by us.
- If the return is due to product defects, damage, or wrong item, the return shipping cost will be covered by us.
Delivery Issues
Customers must ensure that the shipping address and contact details provided during the order process are accurate. We are not responsible for delivery delays or failures caused by incorrect address details.
Changes to Policy
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
Contact Us
For return or refund inquiries, please contact us:
- Email : support@ignexindia.com
- Phone : +91 81290 99100
- Business Name : COCHIN STEEL INDUSTRIES